As an occasional software consultant and tutor, I found this video amusing. Not that I laugh at people who need help negotiating the devil's labyrinth of their computers, not at all.
Via Miss Snark.
"Immersion in the life of the world, a willingness to be inhabited by and to speak for others, including those beyond the realm of the human, these are the practices not just of the bodhisattva but of the writer." --Jane Hirshfield